Privacy policy – Tera Herbals data protection and customer trust assurance – hairfallsolutions.in

At Tera Herbals (Incorporating Hairfall Solutions™)((Legal name Ankita fatehchandani)), your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website www.teraherbals.com or make a purchase from us.

📍 Contact Us

For questions, requests, or complaints regarding this policy, contact us at:

📧 Email: hairfallsolutions4u@gmail.com
📬 Address: Hairfall Solutions™, 93 Katju Colony, Indore, MP – 452007, India

🔍 Information We Collect

We may collect the following Personal Information when you interact with our website or place an order:

1. Device Information

  • IP address, browser type, time zone
  • Pages viewed, products browsed
  • Cookies, session data, site usage patterns

📌 Purpose: To optimize user experience and for analytics.
🔁 Collected via: Cookies, log files, web beacons, and tags.

2. Order Information

  • Name, email, phone number
  • Billing/shipping addresses
  • Payment details (secured & encrypted)

📌 Purpose: To process your order, manage shipping, send confirmations, and screen for fraud.
🔁 Collected from you directly.
🔄 Shared with: Payment processors, shipping partners, order management platforms.

3. Customer Support Information

  • Emails, chat history, contact details, complaint records

📌 Purpose: To offer timely support, resolve issues, and improve service.
🔁 Collected when you reach out to us.

🚫 Minors

Our website is not intended for individuals under the age of 18. If you’re a parent or guardian and believe your child has submitted personal information, please contact us to request deletion.

📤 Sharing Your Information

We may share your Personal Information with third-party service providers to:

  • Power our store and website (e.g., WordPress, WooCommerce)
  • Process secure payments (e.g., Razorpay, PayPal, etc.)
  • Handle deliveries (e.g., shipping partners like Shiprocket, Delhivery)

We may also share your information when required by law (e.g., government requests, legal obligations).

🎯 Behavioural & Targeted Advertising

We use cookies and third-party tools like Google Analytics and Facebook Pixel to serve you personalized ads.

To opt out of targeted advertising:

🧠 Legal Basis for Processing (GDPR)

If you are from the EEA, we collect and process your data based on the following:

  • Your consent
  • Fulfilling our contract
  • Complying with legal obligations
  • Legitimate business interests that do not override your rights

⏳ Data Retention

We retain your personal data as long as necessary to fulfill orders, resolve disputes, or comply with legal requirements.

You may request deletion of your data by contacting us.

⚙️ Cookies Policy

Cookies help personalize your browsing experience. We use:

  • Essential cookies (site navigation, cart)
  • Analytics cookies (visitor tracking, performance)
  • Marketing cookies (ads personalization)

You may control cookies via your browser or visit www.allaboutcookies.org to learn more.

🚫 Do Not Track

We do not currently alter our data collection in response to “Do Not Track” browser signals due to the lack of industry standardization.

🧾 Your Rights

GDPR (EEA Residents)

You may request:

  • Access to your data
  • Data correction
  • Data deletion
  • Data portability

CCPA (California Residents)

You may:

  • Request to know what personal info we have
  • Ask for correction or deletion
  • Appoint an authorized agent to request on your behalf

📩 For requests, email: hairfallsolutions4u@gmail.com

🔄 Changes to This Policy

We may update this policy as required by law or to reflect new practices. Please review it periodically.