Shipping & Returns - Tera Herbals™ Official Site

At Tera Herbals™, we believe in clear, transparent policies to help you shop with confidence. Here’s everything you need to know about our shipping and return process—both for domestic and international customers.

SHIPPING POLICY

🚚 Domestic Shipping (India)

Free Shipping on all prepaid orders above ₹600.
Cash on Delivery (COD) charges apply based on order value.
Delivery timeframe: 5–7 business days.

⚠️ Important Note:
If the shipment is undelivered due to:

Incorrect/incomplete address, or
Unavailability of the recipient at the time of delivery,

The customer will be required to pay ₹150 for reshipping or reverse logistics.
(You may contact us to modify your address before dispatch. This policy applies retrospectively.)

🌍 International Shipping

International shipping is chargeable.
Shipping costs vary based on your country and postal code.
To get a shipping quote, WhatsApp us at +91 81202 05324.

Estimated delivery: Up to 30 business days.

📦 Duties & Taxes:
Any customs duty or tax imposed by the destination country is not included in our charges and must be paid by the customer directly to the courier service.

❗ In case of non-delivery, contact us at:
📧 hairfallsolutions4u@gmail.com

📬 Important Shipping Advisory

If your courier status shows “Delivered” but you did not receive the package, you must notify us within 24 hours.
After 48 hours, courier companies may reject any Proof of Delivery (POD) disputes.

RETURN & EXCHANGE POLICY

We currently operate under a No Return and No Cancellation policy:

Orders cannot be returned once delivered.
Orders cannot be cancelled once placed.

💬 For any issues, write to us at:
📧 hairfallsolutions4u@gmail.com

📦 Damages & Incorrect Items

If your product is:

Damaged
Defective
Or not what you ordered

Please reach out to us within 24 hours of delivery.
Make sure to include a video of the unboxing for verification.

We will review your concern and resolve it as soon as possible.

📦 Frequently Asked Questions (FAQs)

Find answers to common questions about our domestic and international shipping policies, delivery timelines, order cancellations, and how we handle damaged or undelivered products. Whether you’re shopping from India or overseas, this FAQ section will help you understand our process and ensure a smooth experience with Tera Herbals | Hairfall Solutions™.

We offer free shipping on all prepaid orders above ₹600 within India. Cash on Delivery (COD) is available, and COD charges apply based on order value. Orders are typically delivered within 5–7 business days.

Yes, we ship internationally. Shipping costs vary based on your location and postal code. For an exact quote, please WhatsApp us at +91 81202 05324. Delivery may take up to 30 business days depending on your country.

Customs duties and taxes are not included in our shipping fees. These must be paid separately by the customer directly to the courier at the time of delivery, if applicable.

If your package is undelivered due to an incorrect address or recipient unavailability, a ₹150 reshipping fee will be charged. You can contact us to update your address before dispatch.

Currently, we operate under a No Return and No Cancellation policy. Once an order is placed, it cannot be cancelled, and once delivered, it cannot be returned.

If your product is damaged, defective, or not what you ordered, please email us at hairfallsolutions4u@gmail.com within 24 hours of delivery, along with an unboxing video for verification.

If your order status shows “Delivered” but you haven’t received it, please notify us within 24 hours. After 48 hours, the courier company may not accept any Proof of Delivery (POD) disputes.